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General
Technical Assistance If you have questions about product use or are experiencing problems please contact us. We attend to each inquiry as quickly and as detailed as possible on a first come first serve basis, with never a service charge. Reach us by phone at (508) 676-3838 Monday thru Friday 8:30a.m. - 5:00p.m. (Eastern Time) via fax at (508) 676-3980 or via email at labsupport@prochemical.com. |
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Color Matching Let us share our color matching library with you. We'll happily suggest a starting formula at no charge. You must send us a color swatch to match. It can be on fabric or paper and is very important that you include the type of fabric you are dyeing on. Our PRO MX shade library is dyed primary on cotton. If you need an exact color match, we can do that also. To do this, we must have your color to match and the cloth you are dyeing to do the actual color matching in the lab. We charge for this service and the matched color must be purchased in 5 lb or larger quantities. Please give us a call to discuss the details. |
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and Seminars Our technical staff is available to speak for guilds, scholastic, and non-profit groups. Lecture and workshop fees vary, depending upon the type of group, length and content. We offer a wide range of topics to meet the interests of your group. Some topics include, but are limited to; dye chemistry and specific techniques on dyeing and painting, Immersion Dyeing with PRO MX Reactive Dye and WashFast Acid Dye, Dye Painting, Indigo Dyeing, Marbling on fabric, and Designing with Setacolor. Additional topics can be discussed on request. |
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Manuscripts Let our technical staff proof read your manuscripts for technical information and review your video or script for technical accuracy. |